5.The working method in Collective Hospitality Management: guest...
A bureaucratic system of collecting guest´s information, usually limits analysis and corrections to managers and Hotel Directors. Hotel staff usually feels apart from the whole system because they are...
View Article6.Open Book Management. How to open financial objectives to all employees by...
Collective Management in this hotel applied an Open Book Management practice and developed a customized method in order to open up responsibilities, skills and commitment to saving costs or increasing...
View ArticleHow can hotel management make innovation happen?
Innovation, therefore, will bring us an important advantage in hospitality if it provides our company the following results: (1) higher revenues by providing more value to guests. Or (2) costs...
View Article7.Merge strategies in hotels: unexpected opportunities
Against the common, wise and traditional, mind-set of management, strategy is not something that happens only at the Corporate Offices, between top managers a group of directors reasoning and planning...
View Article8.The Intranet and the I-Community Manager in Collective Hospitality Management
This vision consists of a knowledge Community better reflected within this Intranet; like in every learning organization, knowledge, has to be there for the purpose of be sharing, and taking advantage...
View Article4. High Performance Teams in Hospitality
Good teams develop knowledge synergies. Because a good team is more cohesive, is thus more efficient. Indeed, coordination and communication among team members happen more natural and spontaneously. I...
View ArticleSeminar: Innovation in hospitality management.
Seminar conducted at ESCP Europe Business School: "Innovation in Hospitality Management" at the International Master in Hospitality and Tourism Management. How could innovation happen through hotel...
View ArticleBoosting innovation in hotel operations: a learning process
Know-how learning is more powerful, and makes the difference in competitiveness between businesses. This type of learning is not possible to copy, and it takes its time to flourish. It requires proper...
View ArticleJoie de Vivre hospitality: Case Study and Management analysis
I learned about Joie de Vivre hotels and Chip Conley, its founder, when I first researched and wrote about Whole Foods. I was looking for new models of management and best practices outside our...
View ArticleOpen letter from a Hotel GM to Peter Drucker
Dear Mr.Drucker, I am a Hotel General Manager with a sense of ambivalence in my beloved hospitality industry. I used to be passionate about my job, but at the same time I’ve detested. I loved the...
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